Shipping and Delivery
All of my items are handmade to order, current order processing time is 1 week. If you require your item for a specific date, please contact me by email beforehand and I will try my best to get it out to you sooner.
|Standard Shipping||Cost||Delivered in:|
|Europe||by weight||10-14 days after date shipped|
|USA||by weight||10-14 days after date shipped|
|Canada||by weight||10-15 days after date shipped|
|Rest of the World||by weight||10-30 days after date shipped|
*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship or be delivered outside this timeframe.
All orders are shipped from my small sewing studio located in Fuerteventura, Canary Islands.
All packages are TRACKED shipped via CORREOS. You will be able to keep track of your order following this link:
Welcome to Correos.es - El Portal Online de Correos
You will receive a shipping confirmation email with a tracking number once your order ships.
Tilly and Noah is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes.
Please note that import duties and VAT charges can apply for international deliveries outside of The Canary Islands and are not included in your order’s total. Tilly and Noah assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. Due to varying customs and freight costs International sales are final.
Tilly and Noah is not responsible for lost, damaged, or stolen packages. But please contact us if your parcel hasn't been delivered within 1,5 month period of shipping time. We will file a lost parcel claim with CORREOS. Please note we will not be able to refund lost parcels only issue a store credit to the value of your order minus shipping costs (once CORREOS sends a confirmation that the parcel has been lost).